At Elior Wanders, we strive to provide high-quality travel accessories, camping gear, fishing gear, luggage, and travel tech. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds under the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • All original tags, labels, and accessories must be intact.
  • Returns must be initiated within 14 days from the date of delivery.
  • Certain items, such as personal-use gear (sleeping bags, hygiene-related items), are non-returnable for safety and hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [[email protected]] within 14 days of receiving your order. Provide your order number and the reason for the return.
  2. Approval & Instructions: Once your request is approved, we will provide return shipping instructions.
  3. Ship the Item: You must return the item within 7 days of receiving return approval. The customer is responsible for return shipping costs unless the return is due to a defect or wrong item received.
  4. Inspection & Processing: Once we receive the item, we will inspect it and notify you of the refund status within 5 business days.

3. Refund Policy

Once your return is approved:

  • Refunds will be processed within 7-10 business days after the item is received and inspected.
  • Refunds will be issued as cash.
  • Shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us at [[email protected]] within 48 hours of delivery with photos of the damaged item.
  • We will either send a replacement item or issue store credit after verification.

5. Exchanges

We offer exchanges for eligible items within 14 days of delivery. If you wish to exchange a product for a different size, color, or model, please contact us to confirm availability. The item must be returned first before the replacement is shipped.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, damaged, or incomplete items.
  • Personalized or custom-made products.
  • Items returned beyond the 14-day return window.
  • Clearance or final sale items.

7. Policy Updates

Elior Wanders reserves the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page.

For any further inquiries, feel free to contact us at [email protected].